Cancellation & Guarantee Policy

Cancellation, rescheduling & guarantee

• Free cancellation up to 24 hours before your start time.
• Late cancellation (inside 24 h): 50% of the booking, half of which goes to your Cleaner for the lost time.
• No-show / lockout: 100%.
• Reschedule free up to 12 hours before.
• 24-hour promise: if we cannot place a Cleaner within 24 hours of your request, you pay nothing.
• Satisfaction guarantee: report anything missed within 24 hours and we re-clean it free or credit your account.