Terms of Service

Terms of Service

Draft — review with counsel before launch.

1. Who we are. Christaline LLC (pending) ("Kristaline", "we") operates an online platform that connects clients with independent, background-checked professional cleaners ("Cleaners"). Cleaners are independent businesses, not our employees. We handle booking, pricing, payment and support; the Cleaner performs the cleaning.

2. Booking & price. The price shown before you book is the price you pay, based on the home details you enter. If the home is materially different (more rooms, heavy soil, extras requested on site) the Cleaner may request an adjustment through the app, which you approve before it is charged. Tips are optional and go 100% to the Cleaner.

3. Payment. Your card is authorized at booking and charged when the clean is completed. Memberships bill monthly until cancelled.

4. Cancellation & rescheduling. Free up to 24 hours before the start time. Inside that window a 50% fee applies; a no-show or lockout is charged 100%. Rescheduling is free up to 12 hours before.

5. Our 24-hour promise & satisfaction guarantee. We work to place a Cleaner within 24 hours of a request; if we cannot, you are not charged. If you are unhappy with a clean, tell us within 24 hours and we will re-clean the missed areas at no cost or credit your account.

6. Your home. You agree to provide safe access, disclose pets and hazards, secure valuables and firearms, and not ask Cleaners to perform work outside the checklist (biohazards, mold, exterior windows, heavy lifting, anything unsafe). Cleaners may decline unsafe work and are paid for the booking.

7. Damage. Report damage within 48 hours with photos. Cleaners carry their own responsibility; Kristaline maintains insurance for covered incidents. Pre-existing damage and normal wear are excluded.

8. Conduct. Harassment, discrimination or sexual advances toward Cleaners end the booking immediately with full charge and permanent removal from the platform.

9. Communications. By providing your phone number you agree to receive transactional texts about your bookings. Marketing texts require your separate consent; reply STOP to opt out at any time.

10. Privacy. See our Privacy Policy. Entry instructions are shown only to your assigned Cleaner on the day of service.

11. Disputes. California law applies. Small claims court is always available; otherwise disputes are resolved by binding arbitration in San Diego County.

12. Changes. We may update these terms; continued use after notice is acceptance.